Privacy policy

Last modified: August 2, 2025

Effective Date: August 2, 2023
Company: Duct Lab Inc.
Address: 302 Easy Street, Apt. 28, Mountain View, CA 94043
Phone: +1 (408) 647-0308
Email: info@ductlab.co

1. Introduction

At Duct Lab Inc. (“we,” “us,” or “our”), we value your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or engage with our services.

2. Information We Collect

We collect the following types of information when you submit a form, request a quote, or contact us:

  • Personal Information: Name, phone number, email address, physical address

  • Service Information: Requested services, project details, scheduling preferences

  • Technical Data: IP address, browser type, and access times (collected automatically)

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide requested services

  • Send appointment confirmations or follow-ups

  • Improve our website and customer experience

  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies and Analytics

We may use basic cookies for website functionality and traffic insights. These do not store personally identifiable information.

You can manage your cookie preferences through your browser settings.

5. Information Sharing

Your data may be shared with trusted service providers only when necessary to fulfill a service (e.g., booking systems or hosting providers). These partners are obligated to keep your information confidential.

We may disclose information if required by law, court order, or government regulation.

6. Data Retention

We retain your information only as long as needed for business and legal purposes. You may request the deletion of your data by contacting us directly.

7. Your Rights

You have the right to:

  • Request access to your data

  • Correct inaccurate information

  • Ask for data deletion, where applicable

  • Opt out of communications

To exercise these rights, email us at info@ductlab.co.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from loss, misuse, or unauthorized access.

However, no system is 100% secure, and we cannot guarantee absolute protection.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact Us

For any questions or concerns regarding this policy, please contact:

Duct Lab Inc.
302 Easy Street, Apt. 28
Mountain View, CA 94043
Email: info@ductlab.co
Phone: +1 (408) 647-0308